Why is my withdrawal still pending at Megariches? The most common cause is that the account has not finished identity verification, so the payment team holds the request until the documents clear. Players see the amount stuck in a pending state with no change on the balance.

Withdrawal still marked as pending

The player sees the withdrawal sitting in a pending state while the balance has already been reduced. The request has not moved to a paid status, and no message explains why.

• Identity verification is incomplete or a document is still under review.
• The payout details do not match the name on the account.
• A bonus condition is still attached to the balance used for the request.
• An earlier withdrawal is already open on the same account.
• The request was sent from a device or network that looks different from the usual one.

1. Open the account and look at the withdrawal history for a status label next to the request.
2. Check the notification area for a message from the payment team about missing documents.
3. Confirm that the payout name matches the name registered on the account in full.
4. Compare the payout details in the profile with the ones used for the request.
5. Scan the bonus section for an active offer tied to the funds you requested.
6. Cancel a duplicate request if you see two pending withdrawals for the same amount.
7. Upload any missing identity document from the profile area in a clear, uncropped photo.
8. Make sure the document is valid and shows all four corners and the text without glare.
9. Log out and back in through mega riches login so the history shows the latest status.
10. Use the same device and network as usual when you next sign in.
11. Wait for the review to finish before sending a second request.
12. Contact support with the request reference if the status has not changed and no message explains the hold.

Contact support in one message that includes the request reference and any document you have already uploaded if the status stays pending with no explanation.

Deposit left the bank but not on the balance

The player sees the bank statement show a completed payment while the casino balance is unchanged. The deposit has been sent but has not been credited to the account.

• The payment is still being confirmed between the bank and the casino.
• The deposit was sent to an old payment detail saved on the phone.
• The payment reference or account number was entered with a mistake.
• A bonus code was attached to the deposit and the offer is still being checked.
• The account is logged in on a different profile than the one that received the funds.

1. Refresh the balance after signing in through mega riches login.
2. Open the transaction history and look for the deposit in a pending or failed state.
3. Compare the payment reference on the bank statement with the one in the history.
4. Check that the payment was sent to the details shown in the cashier at the time of the deposit.
5. Confirm the deposit was not sent to an old saved payment detail on the phone.
6. Remove any bonus code from the deposit if you did not plan to claim the offer.
7. Sign out and sign back in to force the balance to reload.
8. Try the phone browser in a private window to rule out a cached page.
9. Take a screenshot of the bank statement showing the completed payment.
10. Keep the transaction reference from both the bank and the casino history.
11. Contact support with the screenshot and both references if the balance is still unchanged.

Contact support as soon as the bank statement shows a completed payment and the history shows nothing, because the payment team can trace the reference.

Phone browser page or games fail to load

The player sees a blank page, a spinning loader or a game that stops halfway on the phone screen. The page or the game does not finish loading in the phone browser.

• The phone browser is holding an old cached copy of the page.
• The connection dropped or switched between Wi-Fi and mobile data.
• A browser extension or private mode is blocking part of the page.
• The browser version is too old for the game software.
• Too many tabs or background apps are using the phone memory.

1. Reload the page in https://megariches.gb.net/ and wait for the full screen to appear before tapping a game.
2. Clear the browser cache and cookies, then sign in again.
3. Open the phone browser in a private window to test without extensions.
4. Switch from Wi-Fi to mobile data, or the other way round, and reload.
5. Close other tabs and background apps to free memory on the phone.
6. Update the phone browser to the latest version available for the device.
7. Turn off any content blocker for the site and reload the page.
8. Try a different browser on the same phone to see whether the problem follows the browser.
9. Restart the phone and open the page once more.
10. Sign in again through casino mega riches and open one game at a time.
11. Contact support with the phone model, browser name and the exact screen where loading stops if the page still fails.

Contact support if only one game fails while the rest of the page loads, because that points to the game itself rather than the phone.

KYC review stuck or documents rejected

The player sees the verification status stay on review or a rejection notice without a clear reason. The documents have been sent but the account is not verified.

• The photo is blurred, cropped or shows glare over the text.
• The document is expired or the details do not match the registered profile.
• A required side of the document or a selfie is missing.
• The file type or size is not accepted by the upload form.
• The same document was sent twice and the older copy is still in review.

1. Open the verification area and read the rejection note for each document.
2. Retake the photo in daylight with all four corners visible and no flash glare.
3. Check that the name, date of birth and address match the profile exactly.
4. Upload every side of the document the form asks for, not just the front.
5. Send the selfie against a plain background with the face fully visible.
6. Convert the file to the type the form accepts before uploading.
7. Remove the rejected copy from the upload list before sending a new one.
8. Send one document at a time and wait for the status to change.
9. Sign in through mega riches login to confirm the new upload appears in the list.
10. Keep the original document ready in case a second copy is requested.
11. Contact support with the rejection note and the new upload reference if the status stays on review.

Contact support when a document is rejected twice for a reason the note does not explain, and include the clear copy you have already uploaded.

Quick Reference

The table below pairs each common problem with its usual cause and the first check to make.

A pending withdrawal usually clears once the verification status changes, so the history is the first place to look. A missing deposit often appears in the transaction history before the balance moves, which separates a slow confirmation from a lost payment. A page that fails in a normal window but loads in a private one points to cache or an extension rather than the site. A game that fails alone while the rest of the page loads points to the game software. A rejected document is almost always a photo or matching issue, so a fresh clear copy fixes most cases. Each of these checks tells the player which team can act: payments, technical support or verification.

Keep the profile name, address and payout details identical everywhere and upload clear documents early, because most pending withdrawals and missing deposits clear once verification is complete.