You tapped the deposit button twice, and now the screen shows a pending withdrawal with no balance update. The most common cause is a small mismatch between the payment details you entered and the ones on file with your bank.

Withdrawal still pending after you request it

The withdrawal status reads pending while your balance is already reduced, and the money has not reached your account. Several conditions can hold a payout at this stage.

• The payout method you chose does not match the one you used to deposit.
• Your identity documents are incomplete or the name on them differs from your player profile.
• A bonus you claimed carries playthrough that is not yet finished.
• The payment provider is running a routine review of the transaction.
• You requested the withdrawal during a period when the cashier is processing fewer requests.

Work through these steps in order:

1. Open your withdrawal history and note the exact status shown next to the request.
2. Compare the payout method with the method you used for your last deposit. If they differ, cancel the request and submit it again using the matching method.
3. Check your profile for any unfinished bonus. Finish the remaining play before you request the payout again.
4. Look at the document section of your account. If a document is missing, upload a clear copy and wait for the review to finish.
5. Make sure the name on your bank account matches the name on your player profile exactly, including middle names.
6. Confirm that your bank account is open and able to receive transfers.
7. If the status has not changed after the stated processing window, cancel the request and submit a new one.
8. When you resubmit, use the same payout method you used before so the request follows the same route.
9. Keep the reference number from your withdrawal history ready for any conversation with support.
10. Do not submit a second withdrawal for the same amount while the first one is still pending.
11. If you used a card, confirm with your bank that the card is still active and not blocked for casino payments.
12. If the pending status persists, take a screenshot of the withdrawal history page.
13. Contact support only after you have checked the method match, bonus status and documents, and include the reference number and screenshot in your message.

Contact support when the status stays pending after you have confirmed the method match, finished any bonus and uploaded all documents.

Deposit left your bank but not credited to the casino balance

Your bank shows the payment as completed, yet the casino balance has not changed. The funds may be held between the two institutions.

• A mismatch between the name on the payment and the name on your player profile.
• A deposit made with a method that is not accepted for your account type.
• The payment provider is still processing the transfer.
• A bonus code was entered incorrectly, so the deposit was not linked to the offer.
• Your bank placed a temporary hold on the transaction.

Work through these steps in order:

1. At www.lolajack-casino.us.com, open the transaction history and look for the deposit entry.
2. If the entry is missing, wait for the payment provider to finish processing, then refresh the page.
3. If the entry is present but shows a failed status, the deposit was not completed and the funds should return to your bank.
4. Check that the name on your payment matches the name on your player profile.
5. If you used a bonus code, confirm that it was entered correctly before you submitted the deposit.
6. Ask your bank whether the transaction is still pending on their side.
7. Do not repeat the deposit until you know the first one has failed, to avoid a double charge.
8. If your bank confirms the payment is complete and the casino balance is still unchanged, gather the bank statement line and the transaction history page.
9. Contact support and include both documents so the payment can be traced.

Contact support once your bank confirms the payment is complete and the balance has not updated after a full refresh.

Login fails or account locks after several attempts

The login screen shows an error, and after a few tries the account is locked. The lock is usually triggered by repeated wrong passwords or by a security check.

• You entered the wrong password several times in a row.
• Your account is under a routine security review.
• You are trying to log in from a device or location that the system does not recognize.
• Your password was changed recently and you are using the old one.
• Two-factor authentication is enabled and the code is not being accepted.

Work through these steps in order:

1. Stop trying to log in for a short while; repeated attempts can extend the lock.
2. Use the password reset link on the login page and set a new password.
3. If you receive a reset email, open the link on the same device you use to play.
4. When the reset is complete, log in with the new password and check that caps lock is off.
5. If two-factor authentication is active, make sure the code is current and entered before it expires.
6. Clear the browser cache and cookies, then try again.
7. Try a different browser or a private window to rule out a stored session problem.
8. If you are on a phone browser, switch to a desktop browser to see whether the lock is device-specific.
9. Confirm that your account email address is still active and able to receive messages.
10. If the account remains locked, note the exact error message shown.
11. Contact support with the error message and the email address linked to your account.
12. Follow any identity check that support requests; this is a standard step to reopen the account.
13. Once the account is unlocked, change your password again if you suspect someone else tried to access it.
14. Keep the new password in a safe place and avoid reusing it on other sites.

Contact support when the account stays locked after a password reset and you have noted the exact error message.

Deposit or withdrawal declined because of limits

The cashier shows a message that the amount is outside the allowed range. This is a limit condition, not a fault in your account.

• The amount is below the minimum accepted for the chosen method.
• The amount is above the maximum allowed for a single transaction.
• You have reached a daily or monthly limit on your account.
• The payout method has a lower limit than the deposit method you used.
• A bonus condition caps the amount you can withdraw from bonus winnings.

Work through these steps in order:

1. Check the amount you entered against the minimum and maximum shown for the selected method.
2. If the amount is too high, split it into smaller requests that fall within the allowed range.
3. If the amount is too low, add funds to reach the minimum before you submit again.
4. Review your recent transactions to see whether you have reached a daily or monthly limit.
5. If a bonus is active, check whether it caps the withdrawal amount, and finish or forfeit the bonus before you request a payout.
6. Choose a payout method whose limits fit the amount you want to withdraw.
7. If you are depositing, confirm that your bank allows the transaction size you entered.
8. Wait for the limit period to reset if you have reached a daily cap.
9. Contact support when you believe the limit was applied in error and include the exact amount and method you used.

Contact support if the decline message appears for an amount that clearly falls within the range shown for your method.

Keep your player profile name, bank details and documents consistent from the first deposit, and most payment and login problems never start.