“My deposit left my bank but my balance did not change” is the message players send most often, and it usually comes down to a casino credit that has not been posted yet while the bank has already released the funds. The player sees the money gone from the account and the play balance still sitting where it was.

Deposit Taken From the Bank but Missing From the Play Balance

The money left the bank account, yet the casino balance shows the old figure and the deposit history shows nothing new.

• The bank approved the transfer but the casino has not received the confirmation yet.
• The payment was sent from a joint account or a card that is not in the player’s own name.
• The minimum deposit amount was not reached, so the payment was returned at source.
• The payment reference was mistyped, so the credit could not be matched to the account.
• A promo code was entered that does not apply to that deposit type, so the credit is held.

1. Refresh the balance after closing the game window and opening it again in the phone browser.
2. Look at the transaction history inside the cashier and note whether the deposit appears as pending.
3. Open the banking page of the bank that sent the money and confirm the payment status there.
4. Compare the deposit amount with the minimum the cashier shows before the payment form opens.
5. Check that the card or account used is registered in the player’s own name.
6. Confirm that the payment reference field was filled exactly as the cashier asked.
7. Remove any promo code from the deposit form and send the payment again without it.
8. Wait for the bank to show the payment as settled rather than merely authorised.
9. Take a screenshot of the bank entry and one of the cashier history side by side.
10. Send a second deposit only after the first one is clearly visible in the history.
11. Ask the bank whether it placed a hold that blocks the transfer from completing.
12. Contact support through the live chat with both screenshots once the bank shows the payment as settled and the casino history still shows nothing.

Deposit or Withdrawal Declined by Account Limits

The player sees a message that the amount is outside the allowed range, and the payment never starts.

• The amount is below the minimum the cashier accepts for that payment route.
• The amount is above the maximum allowed for a single transaction.
• The player has reached the daily or monthly cap set on the account.
• A self-imposed limit on the account is lower than the payment the player is trying to make.
• The payment route chosen has a stricter cap than the one the player used before.

1. Read the exact wording of the decline message, because it names whether the amount is too low or too high.
2. Compare the amount with the range shown on the payment form before any details are entered.
3. Split a large withdrawal into smaller requests only if the cashier allows more than one pending request.
4. Add funds to reach the minimum deposit rather than sending a smaller sum.
5. Switch to another payment route that suits the amount the player wants to move.
6. Check the limit settings in the account profile and see whether a cap is active.
7. Lower a self-imposed limit only through the process the account requires for that change.
8. Note that a raised limit may take effect only after a waiting period, so plan around it.
9. Retry the payment once the amount fits inside the range and the active caps.
10. Keep the decline message text so support can see which rule was triggered.
11. Contact support when the amount clearly fits the shown range and the decline still appears. At https://royalvegas.gr.com, the cashier pages explain each payment route before any details are entered.

Withdrawal Still Pending After the Expected Window

The request sits in pending status while the balance stays reduced and no money reaches the bank.

• Identity verification has not been finished, so the payment is held back.
• A bonus is still active and its play conditions are not complete.
• The withdrawal was requested to a method that differs from the one used to deposit.
• The payout needs a manual review because the amount is larger than usual.
• Bank details were entered with a typo, so the transfer cannot be processed.

1. Open the withdrawal history and read the current status label of the request.
2. Check the account profile for any verification request that is still open.
3. Confirm that no bonus remains active on the account and that its conditions are met.
4. Compare the payout method with the method used for the last deposit.
5. Review the bank details saved in the profile for a wrong digit or a missing branch code.
6. Cancel the request only if the cashier allows it, then submit a corrected one.
7. Divide a large request into smaller ones if the cashier permits several pending payouts.
8. Wait for the review to end before sending the same request a second time.
9. Keep the pending request in place, because a duplicate can delay both payments.
10. Look at the transaction history for a note explaining what the review needs.
11. Gather a bank statement that shows the account holder name and the last deposit.
12. Contact support with the request reference once the status has not changed and verification is complete.

Identity Verification Stuck or Documents Rejected

The upload page shows a rejected document or the check stays open, and no reason is visible to the player.

• The photo is blurred, cropped or shows glare across the text.
• The document has expired or the corners are cut off in the image.
• The name on the document differs from the name saved in the account.
• Only one side of a two-sided document was uploaded.
• The file format or size falls outside what the upload page accepts.

1. Retake each photo in daylight on a flat surface, with all four corners inside the frame.
2. Keep the text sharp and free of shadow, and avoid screenshots of a screen.
3. Use a document that is still valid and shows the full photo page.
4. Upload both sides when the document has information on the back.
5. Match the name spelling in the profile to the document exactly, including middle names.
6. Convert the file to the format the upload page accepts before sending it again.
7. Send one clear file per document instead of several small images.
8. Submit a proof of address that shows the player’s name and full address.
9. Wait for the check to finish before uploading the same document again.
10. Keep the confirmation that each upload was received.
11. Contact support when a document meets every condition and is still rejected.

A single habit prevents most of these issues: use one payment method in the player’s own name for every deposit, and finish identity verification before the first withdrawal request.